If something isn’t quite right, we do accept returns within 3 days of delivery, provided items are unused, in their original condition, and returned in their original packaging.
As each personalised piece is made especially for you, custom or personalised items (including engraved pieces or custom colours) are not eligible for return.
To request a return, please email us at orders@theplayedit.co.za with your order number, and we’ll guide you through the process.
Please note:
- Return shipping costs are the responsibility of the customer
- A handling fee of 15% will be applied to all approved returns
This does not apply to items that are faulty or incorrect.
As each piece is designed with care and intention, we encourage thoughtful purchasing before placing your order.